Device repair, servicing, and software support
Device Repairs, Servicing and Software Support
If your device needs repair, whether during the warranty period or after the warranty has expired, please contact us by email in all cases.
This information applies to both hardware failures and software issues. If you experience a software fault or malfunction, or need technical assistance, please report the issue by email in all cases.
To ensure quick and efficient processing, please:
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For device issues, attach a photo of the device.
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For software issues, if possible, include a screenshot of the problem or the error message displayed.
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Describe in detail the issue you experienced and the circumstances in which it occurred.
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Send your inquiry to the following email address:
Please send all inquiries regarding servicing, warranty claims and software support in writing to the email address above.
Thank you for your cooperation and understanding!